Dentsply® Friadent® Xive® compatible Ti-Temporary Cylinder / Open tray Impression coping

Yes, all IPD components come with a Lifetime Warranty.

At IPD, we take pride in delivering the highest quality products. Your confidence matters to us and our commitment to durability and excellence is underpinned by our lifetime warranty.

Yes, provided you complete your order before 2pm and the item is in stock at our warehouse, we will send your order with the carrier and delivery service that you select at checkout.

Our delivery options are as follows:

• Royal Mail Special Delivery (pre-1pm)
• Royal Mail Special Delivery (pre 9am) 
• Royal Mail 24 Tracked and Signed
  
• DPD Next Day Delivery (anytime)
• DPD Next Day Delivery (pre-12:00pm) 
• DPD Next Day Delivery (pre-10:30am) 
• DPD Saturday Delivery (Pre-12:00pm)

Please check prices when you select the shipping method at checkout.

We hold significant stock levels here in the UK in order to fulfil the vast majority of orders by next day delivery. On the rare occasion we do not have an item in stock we submit a stock replenishment order to IPD at 11am each day, which we receive the following day.

Provided your order was submitted before 11am we should be able to add any backorder items to our replenishment order on that day. We would then hope to receive the backorder item and ship the following day.

If your order was submitted after 11am then we will add any backorder items to our replenishment order the following day with the hope of receiving it the day after, and ship that day for next day delivery to you.

We endeavour to inform you whenever you have placed an order which is on backorder and give you the option of waiting for the entire order to be fulfilled before shipping; or shipping ahead the items we do hold in stock and follow on with any backorder items once they have been received from IPD.

Yes, once your order is shipped, we’ll send you a tracking number via SMS, provided you entered a valid mobile phone number at checkout, so you can monitor the status of your delivery.

Absolutely! Our knowledgeable customer service team can assist with product selection and answer any technical questions you may have.

You can reach us via phone, email, or through our website’s WhatsApp chat feature. 

Phone: 0333 355 1 355

Orders Email: orders@online-dental.uk

Accounts Email: accounts@online-dental.uk

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tom@omnident.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@omnident.uk and send your item to: Omnident UK Ltd t/a Online-Dental, DMC Distribution Ltd, Ensore House, New Mills, High Peak, SK22 4NQ.

Shipping
To return your product, you should mail your product to: Omnident UK Ltd t/a Online-Dental, DMC Distribution Ltd, Ensore House, New Mills, High Peak, SK22 4NQ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using an insured trackable shipping service, e.g. Royal Mail Special Delivery.

We accept all major credit cards, debit cards, PayPal, and bank transfers. Specific payment options are displayed at checkout.

You can browse our catalog online, add products to your cart, and complete your purchase through our secure checkout process. Alternatively you can call or email us with your order and we will process it for you.

Phone: 0333 355 1 355

Orders Email: orders@online-dental.uk

Please call us on 0333 355 1 355 or speak to your local territory manager for discounts on bulk orders.

Quality and excellence is fundamental to IPD products. We operate with strict quality controls to obtain functional products that surpass market expectations. The following certificates show our commitment to quality:

• ISO 9001 - Quality Management System Certification.
• ISO 13485 - Quality Management System Certification.
• CE Mark.
• Medical Device Single Audit Program (MDSAP) - Certification.

Please visit our Digital Libraries page and fill out the online form to request specific libraries.

Alternatively, please call us on 0333 355 1 355 and select Option 3 or email orders@online-dental.uk with your request.

We pride ourselves on being able to offer you fast, friendly technical support on any aspect of our products and digital solutions.

Please call us on 0333 355 1 355 and select Option 3 to speak to one of our friendly, informative representatives or email orders@online-dental.uk with your query.