We want to make returning a product as straightforward as possible. Please read the information below before sending any items back to us.
Returns
We accept returns within 30 days of purchase.
To be eligible for a return, products must be:
- Unused and in their original packaging and condition
- Complete with any accessories, components or documentation supplied with them
We reserve the right to refuse a return or make a deduction from the refund where an item has been used, damaged, opened where this affects its resale condition, or is otherwise not returned in its original condition.
Please do not return products directly to the manufacturer.
How to Return an Item
Before returning an item, please contact our Customer Service team at orders@online-dental.uk so that we can assist with your return.
Returns should be sent to:
Online-Dental.uk
DMC Distribution Ltd
Ensor House
New Mills
High Peak
SK22 4NQ
Please ensure that your return includes a copy of the invoice to help us identify your order and account.
Refunds
Once your return has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will be made to the original payment method. Please allow a reasonable period for the refund to appear, as processing times can vary between banks and card providers.
Original delivery charges are non-refundable unless the product supplied was faulty, damaged or incorrectly supplied.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from the product ordered, please contact us at orders@online-dental.uk as soon as possible.
We will arrange the appropriate replacement, exchange or refund and, where applicable, advise you on returning the affected product.
Please do not dispose of faulty or damaged products or packaging until we have advised you to do so.
Exchanges
Where an exchange has been agreed, replacement products will normally be dispatched once the returned item has been received and inspected.
If you require an alternative product rather than a direct replacement, please contact our Customer Service team and we will advise you on the best way to proceed.
Return Shipping
Unless an item is faulty, damaged or incorrectly supplied, customers are responsible for the cost and safe return of unwanted products.
All returns must be sent using Royal Mail Special Delivery, with the appropriate level of insurance to cover the full value of the goods being returned.
Please retain your proof of postage and tracking information until your return has been received and processed.
We cannot accept responsibility for returned items that are lost or damaged in transit. Returns sent using any other postal or courier service are sent entirely at the customer's own risk.
Questions About a Return
If you have any questions regarding a return, refund or exchange, please contact our Customer Service team at: