Terms and Conditions of Sale

Omnident UK Ltd trading as Online-Dental.uk

These Terms and Conditions apply to the sale and supply of goods and services by Omnident UK Ltd trading as Online-Dental.uk ("Online-Dental", "we", "us" or "our").

By placing an order with us, you agree to be bound by these Terms and Conditions.

1. Business Customers

1.1 Online-Dental.uk primarily supplies dental professionals, dental laboratories, dental practices and other businesses operating within the dental sector.

1.2 Unless expressly agreed otherwise in writing, goods supplied by us are supplied on a business-to-business basisand are intended for use in the course of the customer's trade, profession or business.

1.3 Certain products, including medical devices and professional dental products, may only be supplied to appropriately qualified professionals or organisations.

1.4 By ordering such products, you confirm that you are appropriately qualified or authorised to purchase and use them.

2. Prices

2.1 Unless expressly stated otherwise, all prices are quoted exclusive of VAT. VAT will be charged at the applicable rate.

2.2 Delivery charges are additional unless expressly stated otherwise.

2.3 Written quotations are valid for 30 days from the date of issue unless a different validity period is stated on the quotation.

2.4 Prices displayed on our website or provided in price lists may be changed at any time.

2.5 We reserve the right to correct pricing errors. Where an incorrect price has been displayed or quoted, we will contact you before fulfilling the order and give you the opportunity to proceed at the correct price or cancel the affected item.

2.6 Where circumstances outside our reasonable control result in a significant increase in the cost of supplying goods, including changes in taxation, duties, exchange rates, manufacturer pricing or transportation costs, we reserve the right to adjust our prices before dispatch.

2.7 Any customer-specific discount, contract price or special pricing arrangement applies only for the period and products expressly agreed by us.

3. Orders and Contract Formation

3.1 Orders may be placed through our website, by telephone, email or through an authorised Online-Dental representative.

3.2 Placing an order constitutes an offer by you to purchase the relevant goods.

3.3 An automated email or other acknowledgement confirming receipt of your order does not constitute acceptance of that order.

3.4 A contract between us will normally be formed when we dispatch the goods or otherwise expressly confirm acceptance of the order.

3.5 All orders are subject to availability and acceptance by us.

3.6 We reserve the right to refuse or cancel an order where:

• payment cannot be authorised;
• the customer's account is overdue or exceeds its credit limit;
• a product is unavailable or discontinued;
• there has been a pricing or product-description error;
• we reasonably believe the product is being ordered for an inappropriate or unauthorised purpose; or
• we are otherwise unable to fulfil the order.

3.7 If we are unable to supply an item for which you have already paid, we will refund the amount paid for that item.

4. Customer Accounts and Credit Facilities

4.1 Credit accounts are offered at our discretion and are subject to approval under our credit policy.

4.2 We may carry out appropriate credit checks before opening or reviewing a credit account.

4.3 We may establish and vary a credit limit for any customer.

4.4 Unless credit terms have been agreed in writing, orders must be paid for before dispatch.

4.5 We reserve the right at any time to:

• reduce or withdraw a credit limit;
• require payment before dispatch;
• place an account on hold;
• suspend further deliveries; or
• require outstanding invoices to be settled before accepting further orders.

5. Delivery

5.1 Delivery dates and times are estimates unless we expressly agree otherwise in writing.

5.2 Where a next-day or timed delivery service is selected, this relates to the service requested from the relevant carrier and does not constitute an absolute guarantee that delivery will occur at that time.

5.3 We will not be liable for delays caused by couriers, postal operators or circumstances outside our reasonable control.

5.4 We may deliver an order in separate consignments where reasonably necessary.

5.5 Each consignment may be invoiced separately.

5.6 Customers are responsible for providing a complete and accurate delivery address and for ensuring that somebody is available to accept delivery where required.

5.7 Additional costs resulting from an incorrect address, failed delivery or repeated delivery attempts may be charged to the customer.

6. Delivery, Inspection and Risk

6.1 Risk in the goods passes to the customer when the goods are delivered to the delivery address specified in the order.

6.2 You must inspect goods as soon as reasonably practicable following delivery.

6.3 Any apparent shortage, incorrect item or transit damage should be reported to us as soon as possible and, where reasonably practicable, within 7 days of delivery.

6.4 Where goods appear to have been damaged in transit, you must retain the goods and their packaging and provide photographs or other information reasonably requested by us to allow the matter to be investigated.

6.5 Failure to report an issue within seven days will not affect any rights which cannot lawfully be excluded.

7. Payment Terms

7.1 Unless alternative terms have been agreed by us in writing, approved credit accounts are payable 30 days from the date of invoice.

7.2 All other orders are payable before dispatch.

7.3 If an invoice is not paid by its due date, we may:

• suspend or cancel further deliveries;
• place the customer's account on hold;
• withdraw or reduce the customer's credit facility;
• withdraw discretionary discounts or special pricing; and
• require future orders to be paid for in advance.

7.4 We reserve the right to charge statutory interest on overdue commercial debts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with any statutory compensation and reasonable recovery costs available to us.

7.5 Payments must be made without deduction, withholding or set-off unless required by law or expressly agreed by us in writing.

7.6 Any credit note issued by us may be applied against outstanding amounts owed to us.

7.7 We reserve the right to refer overdue accounts to a debt recovery agency, solicitor or other professional adviser and to recover costs where legally permitted.

8. Retention of Title

8.1 Legal title to goods supplied by us will remain with Omnident UK Ltd until all amounts due to us in respect of those goods have been paid in full.

8.2 Until title passes, the customer must:

• keep the goods identifiable as goods supplied by us;
• store them appropriately;
• take reasonable care of them; and
• not pledge or otherwise use them as security.

8.3 The customer may use or resell goods in the ordinary course of its business unless we withdraw that right following non-payment or insolvency.

8.4 If the customer becomes insolvent or fails to pay amounts due to us, we may require any goods to which we retain title and which remain identifiable and unused to be returned to us.

8.5 Retention of title does not prevent us from bringing proceedings to recover an unpaid debt.

9. Medical Devices, Product Use and Professional Responsibility

9.1 Many products supplied by Online-Dental are medical devices or components intended for use by appropriately trained dental professionals and technicians.

9.2 Products must only be used:

• for their intended purpose;
• in accordance with the manufacturer's Instructions for Use ("IFU");
• within their specified indications;
• using appropriate compatible components and equipment; and
• by persons with the necessary professional knowledge, training and competence.

9.3 The customer is responsible for verifying the suitability, compatibility and indication of a product before clinical or laboratory use.

9.4 Where a product is described as compatible with another manufacturer's implant system or product, the relevant third-party trademarks are used solely for identification of compatibility unless expressly stated otherwise.

9.5 Customers must observe all applicable manufacturer instructions concerning installation, tightening torque, sterilisation, cleaning, processing, storage and reuse.

9.6 We will not be responsible for product failure resulting from misuse, modification, incorrect installation, incorrect torque, use outside the manufacturer's indications, use with incompatible products or failure to follow the relevant Instructions for Use.

9.7 Nothing in these Terms transfers clinical responsibility for patient treatment or laboratory responsibility for the manufacture and suitability of a dental restoration to Online-Dental.

10. Product Compliance and Warranties

10.1 Medical devices supplied by us will be supplied in accordance with the regulatory requirements applicable to those products and the markets into which they are supplied.

10.2 Products may carry manufacturer-specific warranties. Where applicable, details of those warranties are available from us or from the relevant manufacturer.

10.3 Certain IPD products are covered by an IPD Lifetime Warranty, subject to the applicable warranty terms and conditions.

10.4 Manufacturer warranties are subject to the manufacturer's own exclusions, procedures and eligibility requirements.

10.5 A warranty claim may require:

• details of the product and batch/lot number;
• proof of purchase;
• details of the circumstances of the alleged failure;
• photographs or other supporting evidence;
• return of the affected product; and/or
• completion of the relevant manufacturer's complaint or warranty documentation.

10.6 Nothing in these Terms affects any rights or remedies which cannot lawfully be excluded.

11. Product Specifications

11.1 We may make changes to product specifications where required by the manufacturer, regulatory requirements, product development or safety considerations.

11.2 Product photographs, illustrations, diagrams and descriptions on our website and in catalogues are provided for identification and general guidance.

11.3 Minor differences in appearance, packaging, labelling or specification which do not materially affect the intended function of a product will not constitute a defect.

11.4 Manufacturers may change product packaging, references or specifications without prior notice to us.

12. Returns

12.1 Return Period

Customers may request the return of unwanted goods within 30 days of purchase.

To be eligible for return, goods must be:

• unused and in the same condition in which they were received;
• in their original packaging;
• complete with all components, accessories and documentation supplied; and
• in a condition suitable for resale.

Returns that do not meet these requirements may be refused.

12.2 Return Authorisation

Customers must contact Online-Dental.uk before returning any goods.

Goods should not be returned directly to the manufacturer unless specifically instructed by us.

12.3 Non-Returnable Products

Unless faulty or incorrectly supplied, we are unable to accept returns of:

• products that have been used;
• products with damaged, opened or compromised sterile packaging;
• products that are not in their original packaging or are otherwise unsuitable for resale;
• custom-made or personalised products;
• products manufactured or modified specifically for the customer; or
• special-order products obtained specifically for the customer which we do not normally hold in stock.

12.4 Return Shipping

Unless the item is faulty, damaged or incorrectly supplied, customers are responsible for the cost and safe return of unwanted products.

All returns must be sent using Royal Mail Special Delivery, with appropriate insurance to cover the value of the goods being returned.

Customers must retain their proof of postage and tracking information until the return has been received and processed by us.

We cannot accept responsibility for returned goods that are lost or damaged in transit before reaching us.

12.5 Inspection and Refunds

Once a return has been received, we will inspect the goods to confirm that they meet the requirements of this Returns Policy.

Where a return is approved, the appropriate refund or credit will be processed.

Where goods do not meet the return requirements, we reserve the right to refuse the return and return the goods to the customer.

12.6 Faulty, Damaged or Incorrectly Supplied Goods

If goods are received faulty, damaged or incorrectly supplied, customers should contact us as soon as reasonably possible.

We may request photographs, product details, batch or lot numbers, packaging information or other evidence reasonably required to investigate the issue.

Where we confirm that goods are faulty, damaged in transit or incorrectly supplied, we will arrange an appropriate replacement, credit or refund and will cover reasonable return costs where a return is required.

12.7 Refund Processing

Approved refunds will be made to the original payment method wherever reasonably possible.

Where goods were purchased on a credit account, an appropriate credit may instead be applied to the customer's account.

Any original delivery charges or additional delivery services are non-refundable unless the goods were faulty, damaged or incorrectly supplied.

12.8 Relationship with Our Returns Policy

Our full Returns Policy, as published on the Online-Dental.uk website from time to time, forms part of these Terms and Conditions.

In the event of any inconsistency between this section and our published Returns Policy, the published Returns Policy applicable at the date of purchase will take precedence.

13. Special Orders and Non-Stock Products

13.1 Products ordered specifically for a customer which we do not normally hold in stock may be treated as special-order products.

13.2 Once we have committed to purchasing, manufacturing or obtaining a special-order product, the order cannot normally be cancelled.

13.3 If we agree to a cancellation, the customer may be required to pay any costs already incurred by us.

13.4 Custom-manufactured products, including patient-specific or customer-specific products, cannot be cancelled once manufacture has commenced unless otherwise agreed by us in writing.

14. Limitation of Liability

14.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot legally be excluded or limited.

14.2 Subject to clause 14.1, we will not be liable for indirect or consequential losses arising from the supply or use of goods.

14.3 In particular, we will not be liable for loss of profit, loss of business, loss of revenue, loss of anticipated savings or business interruption where such losses are indirect or consequential.

14.4 Products supplied for professional dental use must be independently assessed by the treating clinician, dental technician or other appropriately qualified professional for suitability for the particular application.

14.5 Where we provide technical information, compatibility guidance or product recommendations, such assistance is provided to support the customer's professional decision-making and does not replace the customer's own professional assessment.

14.6 Subject to clause 14.1 and to the maximum extent permitted by law, our total liability arising from a particular order shall not exceed the amount paid or payable to us for the goods giving rise to the claim, except where a different limitation is required by applicable law.

15. Product Complaints and Vigilance

15.1 Any suspected product defect, malfunction or adverse incident involving a medical device should be reported to us promptly.

15.2 Customers should retain the affected product wherever reasonably possible and must not dispose of it until we or the manufacturer confirm that it is no longer required for investigation.

15.3 We may request information reasonably required for investigation, including product references, lot or batch numbers, photographs and information concerning the circumstances in which the product was used.

15.4 Nothing in these Terms prevents or restricts any person from reporting an incident directly to the manufacturer, the MHRA or another appropriate regulatory authority.

16. Suspension and Cancellation

16.1 We may suspend or cancel an order or account where:

• payment is overdue;
• the customer exceeds an agreed credit limit;
• the customer becomes or appears likely to become insolvent;
• we reasonably suspect fraud or misuse of an account;
• continuing supply may breach a legal or regulatory requirement; or
• the customer materially breaches these Terms.

16.2 Cancellation does not affect any rights or liabilities which arose before cancellation.

17. Force Majeure

17.1 We will not be liable for failure or delay in performing our obligations where caused by circumstances beyond our reasonable control.

17.2 Such circumstances may include, without limitation:

• natural disasters;
• fire or flood;
• war, terrorism or civil disturbance;
• epidemics or pandemics;
• strikes or industrial disputes;
• interruption of transportation or courier networks;
• manufacturer or supplier shortages;
• failure of telecommunications or IT infrastructure;
• government action;
• import or export restrictions; or
• disruption to international supply chains.

17.3 We may suspend performance, source alternative products where appropriate, extend delivery times or cancel affected orders where such circumstances make performance impossible or commercially unreasonable.

18. Intellectual Property and Third-Party Trademarks

18.1 All trademarks, trade names, product names and logos belonging to third-party manufacturers remain the property of their respective owners.

18.2 References to third-party implant systems and manufacturers on our website, catalogues and other materials may be made solely to identify the system with which a compatible product is intended to be used.

18.3 Unless expressly stated otherwise, such references do not imply any commercial relationship, endorsement, sponsorship or affiliation between Omnident UK Ltd and the relevant third-party trademark owner.

19. Website Information

19.1 We take reasonable care to ensure that information on our website is accurate but cannot guarantee that all information will be complete or error-free at all times.

19.2 Product images are illustrative and packaging or appearance may change.

19.3 Compatibility information is provided as a practical reference and should be checked against current product documentation before use.

19.4 We may amend, remove or discontinue products, information or website functionality without notice.

20. Data Protection

20.1 We process personal data in accordance with applicable data protection legislation and our Privacy Policy.

20.2 Information provided when opening an account or placing an order may be used to administer the account, process orders, deliver goods, undertake credit control and meet our legal and regulatory obligations.

21. Variation and Waiver

21.1 Any variation to these Terms must be agreed by us in writing.

21.2 A failure or delay by us in exercising any right does not constitute a waiver of that right.

21.3 These Terms apply to all orders unless alternative terms have been expressly agreed by an authorised representative of Omnident UK Ltd in writing.

21.4 Any purchasing terms supplied by a customer will not override these Terms unless expressly accepted by us in writing.

22. Severability

22.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it enforceable.

22.2 If modification is not possible, the relevant provision will be treated as deleted.

22.3 The remaining provisions will continue in full force and effect.

23. Third-Party Rights

23.1 Unless expressly stated otherwise, no person other than Omnident UK Ltd and the customer shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

24. Governing Law and Jurisdiction

24.1 These Terms and any contract between us and the customer are governed by the laws of England and Wales.

24.2 The courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms or the supply of goods by us.

25. Changes to These Terms

25.1 We may amend these Terms and Conditions from time to time.

25.2 The version applying to an order will normally be the version published on our website at the time the order is placed.

26. Contact Details

These Terms and Conditions are issued by:

Omnident UK Ltd trading as Online-Dental.uk

Website: online-dental.uk

Telephone: 0333 355 1 355

Orders: orders@online-dental.uk

Accounts: accounts@online-dental.uk

Questions concerning these Terms and Conditions should be sent to orders@online-dental.uk.

Last updated: August 2026