ABF Wax Special
Shipping cost is calculated at checkout depending on location. Just add products to your cart and use the Shipping Calculator to see the shipping price.
Our returns policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please see our returns policy for more information.
Cendres+Métaux guarantees the perfect quality of its products and materials upon delivery. This is the result of extensive research and development work, high-precision micromechanical manufacturing and process controls, and stringent quality controls.
Our dental products meet the requirements of the Medical Devices Directive 93/42/EEC and the new Regulation (EU) 2017/745 as well as those of the medical devices standard EN ISO 13485:2016. This entitles us to label our products with the CE mark.
1. Eligibility and scope of warranty
The warranty conditions (hereinafter referred to as the CM warranty) of Cendres+Métaux SA, Biel/Bienne, Switzerland, apply exclusively to the Cendres+Métaux products listed below and only to the benefit of the dental specialist, who is identified by name on the invoice. No rights or claims may be derived from this warranty by third parties, in particular patients or intermediate suppliers.
Full warranty
The CM warranty covers the equivalent replacement of all defective devices in conjunction with the implant-supported restoration, in accordance with the overview table.
Limited warranty
In addition, Cendres+Métaux grants a limited warranty on implants and implant components that have been restored with a Cendres+Métaux product where the implant manufacturer has limited its warranty with regard to the use of third-party prosthetic products.
|
Warranty period |
Products |
Scope of the warranty |
|
Full warranty 10 years The warranty periods commence |
prosthetic.line All construction elements on natural teeth and implants CM Connect components In accordance with the approval tests carried out by the legal manufacturer, the components of the CM-Connect portfolio can be safely used on the implants of any listed manufacturer, analogous to the original parts. This is also the case for the milling blanks used to machine individual implant abutments. |
Replacement of the product free of charge in |
|
Limited warranty |
Implants from other implant manufacturers In the event of a warranty claim, if the implant manufacturer refuses to fulfill its warranty obligations due to the use of prosthetic products from third-party companies. |
Reimbursement of implants and treatment costs |
|
|
Implant components from other implant manufacturers In the event of a warranty claim, if the implant manufacturer refuses to fulfill its warranty obligations due to the use of prosthetic products from third-party companies |
Reimbursement of implant components |
|
No warranty claim |
esthetic.line |
|
2. Warranty conditions
Cendres+Métaux warrants that a Cendres+Métaux product deemed to be defective will be replaced within the warranty period referred to in Section 1 with an identical or substantially equivalent product as that described in Section 1. In addition, Cendres+Métaux grants a ‘limited warranty’ as defined in Section 1 on implants and implant components from other implant manufacturers in the event that the manufacturer refuses to fulfill its warranty obligations due to the combination with Cendres+Métaux products. Performance of the warranty shall be excluded in the following cases:
− Damage to utilized Cendres+Métaux components or third-party components due to external influences such as force, accident or improper handling in accordance with
our instructions for use.
− Material and/or manufacturing defects of third-party components.
− Failure of Cendres+Métaux components or third-party components due to contraindications in patients (including, but not limited to, diseases such as alcoholism, uncontrolled diabetes and drug dependence).
− Damage arising from normal wear and tear or following modifications to the product that exceed its intended use.
Warranty claims must be reported to Cendres+Métaux or the official Cendres+Métaux distribution partner within thirty (30) days from the date on which the defect was discovered using the warranty form which must be accurately and fully completed (see as a separate file at www.cmsa.ch/docs).
The following warranty conditions must be cumulatively met and documented:
− Return of the defective Cendres+Métaux product incl. warranty form.
− Observance and implementation of the Cendres+Métaux instructions for use applicable at the time of treatment, as well as the recognized dental and technical procedures before,
during and following the treatment of the patient.
− Adequate oral hygiene on the part of the patient, checked and confirmed by the healthcare professional.
− Documentation (e.g. X-ray) confirming that no contraindication existed (including but not limited to illnesses such as alcoholism, uncontrolled diabetes and drug dependence).
− In the case of warranty claims on components from third-party manufacturers, the following are required: Original invoice for reimbursement of costs and confirmation
from the manufacturer that the latter will not provide any compensation due to the use of Cendres+Métaux products (e.g. warranty conditions).
3. Delimitations and Restrictions
This CM warranty is the sole warranty of Cendres+Métaux and supplements any explicit contractual or statutory guarantees. Cendres+Métaux excludes all warranties, express or implied, including, but not limited to, all liability to any healthcare professional for loss of profit, direct or indirect damage, as well as incidental and consequential damages arising directly or indirectly in connection with Cendres+ Métaux products, services or information.
4. Scope of application
The CM warranty (see overview table under Section 1) is valid worldwide for CM products sold by Cendres+Métaux, companies affiliated with Cendres+Métaux and official distribution partners of Cendres+Métaux.
5. Modification or termination of warranty fulfillment
Where necessary, Cendres+Métaux may modify or terminate the CM warranty at any time. The version of the CM warranty valid at the time of purchase shall apply.
Why Choose Online Dental?
FAQs
Do IPD components have a Lifetime Warranty?
Yes, all IPD components come with a Lifetime Warranty.
At IPD, we take pride in delivering the highest quality products. Your confidence matters to us and our commitment to durability and excellence is underpinned by our lifetime warranty.
Do you offer next day delivery?
Yes, provided you complete your order before 2pm and the item is in stock at our warehouse, we will send your order with the carrier and delivery service that you select at checkout.
Our delivery options are as follows:
- Royal Mail Special Delivery (pre-1pm)
- Royal Mail Special Delivery (pre 9am)
- Royal Mail 24 Tracked and Signed
- DPD Next Day Delivery (anytime)
- DPD Next Day Delivery (pre-12:00pm)
- DPD Next Day Delivery (pre-10:30am)
- DPD Saturday Delivery (Pre-12:00pm)
Please check prices when you select the shipping method at checkout.
What if my item is not in stock?
We hold significant stock levels here in the UK in order to fulfil the vast majority of orders by next day delivery. On the rare occasion we do not have an item in stock we submit a stock replenishment order to IPD at 11am each day, which we receive the following day.
Provided your order was submitted before 11am we should be able to add any backorder items to our replenishment order on that day. We would then hope to receive the backorder item and ship the following day.
If your order was submitted after 11am then we will add any backorder items to our replenishment order the following day with the hope of receiving it the day after, and ship that day for next day delivery to you.
We endeavour to inform you whenever you have placed an order which is on backorder and give you the option of waiting for the entire order to be fulfilled before shipping; or shipping ahead the items we do hold in stock and follow on with any backorder items once they have been received from IPD.
Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number via SMS, provided you entered a valid mobile phone number at checkout, so you can monitor the status of your delivery.
Can I speak to someone for product recommendations?
Absolutely! Our knowledgeable customer service team can assist with product selection and answer any technical questions you may have.
How can I contact customer support?
You can reach us via phone, email, or through our website’s WhatsApp chat feature.
Phone: 0333 355 1 355
Orders Email: orders@online-dental.uk
Accounts Email: accounts@online-dental.uk
What is your returns policy?
We want to make returning a product as straightforward as possible. Please read the information below before sending any items back to us.
Returns
We accept returns within 30 days of purchase.
To be eligible for a return, products must be:
- Unused and in their original packaging and condition
- Complete with any accessories, components or documentation supplied with them
We reserve the right to refuse a return or make a deduction from the refund where an item has been used, damaged, opened where this affects its resale condition, or is otherwise not returned in its original condition.
Please do not return products directly to the manufacturer.
How to Return an Item
Before returning an item, please contact our Customer Service team at orders@online-dental.uk so that we can assist with your return.
Returns should be sent to:
Online-Dental.uk
DMC Distribution Ltd
Ensor House
New Mills
High Peak
SK22 4NQ
Please ensure that your return includes a copy of the invoice to help us identify your order and account.
Refunds
Once your return has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will be made to the original payment method. Please allow a reasonable period for the refund to appear, as processing times can vary between banks and card providers.
Original delivery charges are non-refundable unless the product supplied was faulty, damaged or incorrectly supplied.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from the product ordered, please contact us at orders@online-dental.uk as soon as possible.
We will arrange the appropriate replacement, exchange or refund and, where applicable, advise you on returning the affected product.
Please do not dispose of faulty or damaged products or packaging until we have advised you to do so.
Exchanges
Where an exchange has been agreed, replacement products will normally be dispatched once the returned item has been received and inspected.
If you require an alternative product rather than a direct replacement, please contact our Customer Service team and we will advise you on the best way to proceed.
Return Shipping
Unless an item is faulty, damaged or incorrectly supplied, customers are responsible for the cost and safe return of unwanted products.
All returns must be sent using Royal Mail Special Delivery, with the appropriate level of insurance to cover the full value of the goods being returned.
Please retain your proof of postage and tracking information until your return has been received and processed.
We cannot accept responsibility for returned items that are lost or damaged in transit. Returns sent using any other postal or courier service are sent entirely at the customer's own risk.
Questions About a Return
If you have any questions regarding a return, refund or exchange, please contact our Customer Service team at:
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and bank transfers. Specific payment options are displayed at checkout.
How can I place an order?
You can browse our catalog online, add products to your cart, and complete your purchase through our secure checkout process. Alternatively you can call or email us with your order and we will process it for you.
Phone: 0333 355 1 355
Orders Email: orders@online-dental.uk
Do you offer discounts for bulk orders?
Please call us on 0333 355 1 355 or speak to your local territory manager for discounts on bulk orders.
What quality assurance certifications do your products have?
Quality and excellence is fundamental to IPD products. We operate with strict quality controls to obtain functional products that surpass market expectations. The following certificates show our commitment to quality:
- ISO 9001 - Quality Management System Certification.
- ISO 13485 - Quality Management System Certification.
- CE Mark.
- Medical Device Single Audit Program (MDSAP) - Certification.
Where can I download digital libraries?
Please visit our Digital Libraries page and fill out the online form to request specific libraries.
Alternatively, please call us on 0333 355 1 355 and select Option 3 or email orders@online-dental.uk with your request.
Where can I get technical product support?
We pride ourselves on being able to offer you fast, friendly technical support on any aspect of our products and digital solutions.
Please call us on 0333 355 1 355 and select Option 3 to speak to one of our friendly, informative representatives or email orders@online-dental.uk with your query.
IPD Compatibility Tool
Use the IPD compatibility tool to gather all the necassary components based on the type of implant that you are going to rehabilitate, those components will be summarized in a document that you can download and save to be able to place the corresponding order.
Use Compatibility Tool